The Institute has disciplinary procedures for dealing with complaints
Rule 12 of the Institute's Rules deal with complaints.
The Institute investigates only complaints against its members, and others who agree to abide by our Rules and Code of Ethics that fall within the scope of professional misconduct under the Institute's Rules. The parties to an arbitration have certain rights under the Arbitration Act 1996 and you may wish to seek legal advice as to your rights under the Act for any matters that may not be covered by the Institute's disciplinary procedures.
- AMINZ members are bound by the Institute's Code of Ethics and Rules.
- Complaints must be in writing.
- The procedure for dealing with the complaint involves, in the first instance, preliminary enquiries by the Complaints Officer.
- If the Complaints Officer determines that the complaint falls within the definition of professional misconduct, you may be required to sign and return an authorisation and waiver of confidentiality. The waiver of confidentiality may include the consent of any other party or parties to the proceedings being complained about.
- The complaint is forwarded to the Complaints Committee. It will investigate the complaint, including seeking further information if required and making enquiries with the member concerned.
- Procedures for dealing with the complaint beyond the Complaints Committee can be found in detail in Rule 12.
To view the Institute's Rules, click HERE.
To view the Institute's Code of Ethics, click HERE
Please contact the AMINZ office if you have any further questions.