Retirement Village Mediation

What is Mediation?
Mediation is a confidential and consensual dispute resolution process in which an independent and impartial mediator facilitates negotiation between the parties to assist them to resolve their dispute. Neither the parties nor the mediator are limited by rules of evidence.

The mediator is not a decision-maker, and the process is based on achieving co-operation between the parties. The mediator assists the parties to make their own decisions and agreements. The mediator's role is to guide the process so that the issues can be defined, the relevant information produced and options explored without undue delay or legalistic procedures.

When a dispute is resolved in mediation, a written agreement which sets out the outcomes of the issues that have been resolved at the mediation is signed by the parties.

Mediation Process
The process used in mediation can vary, but AMINZ provides a protocol for a standard practice. To see the protocol, please download the AMINZ Mediation Protocol

Why Use Mediation?
Mediation can often help you solve your dispute quickly, cheaply and confidentially. It gives you the opportunity to reach your own agreement, with the help of someone skilled - a mediator.

Find a Mediator
You can find a mediator by using our Mediation Panel. This is fully searchable by region, dispute speciality - "older persons" and language.

All the mediators listed in the "older persons" speciality have experience mediating issues that arise in retirement village disputes. They are all part of the AMINZ Mediation Panel which gives you the assurance that they are each experienced, competent mediators who are part of a continuing professional development programme. They are also bound by a Code of Ethics. For a full CV please click on their names. Fees vary according to the practitioners' own practice.

To find a mediator who specialises in elder issues, click on the search field. "Dispute speciality". Click on "Older Persons".

Further Help
If both parties in your dispute wish to proceed to mediation, but you cannot agree on the mediator, AMINZ provides an appointment service. Please click HERE to ask for an appointment or call 0800 476 469.


For information on the Retirement Villages Code of Practice 2008, please click HERE. Please note variations to the Code come into force April 2017. To view these variations, click HERE

If you have any issues or concerns, or simply need help finding the right mediator, please contact us or call 0800 476 469.