Gaye Greenwood

Present Position

Mediator and Senior Lecturer Faculty of Business, Economics and Law AUT University

Professional Experience

Dr Gaye Greenwood has been a mediation practitioner since 2000. Her focus is on the early resolution of disputes with the goal of preserving reputations, protecting business and interpersonal relationships, and, saving time and money for parties in dispute. Her PhD research investigated employment relationship disputes in the education sector. Her experience includes:

Employment: early mediation of employment relationship problems, performance management, negotiation coaching, team problem solving, workplace bullying and intercultural conflict

Education & Health: complaint handling and resolution, workplace conflict management including Inter & Intra- team, interpersonal conflict; governance management tensions and leadership discord, design of conflict management processes, policy, procedures and systems.

Business: contract negotiations; change management; facilitation of complaint handling and resolution, franchise disputes, senior leadership team discord

Family: mediation of parental conflict at separation, childcare and contact, relationship property, contracting out negotiations, wills, inter-generational conflict; extended family disputes, eldercare.

Public Policy: facilitation of strategic planning processes in local government, negotiation training.

Community and Neighborhood: boundary disputes

Career Summary

Teacher, Florist, Farmer, Retail Director, Trainer, Facilitator, Mediator, University Lecturer


Mediator North Shore Family Court-Ministry of Justice Family Court Mediation Pilot

Assistant Head of Department Learning & Teaching - Centre for Business Interdisciplinary Studies;

Senior lecturer Faculty of Business Economics and Law AUT University, Auckland, New Zealand.

Mediator panels AMINZ and NZDRC

Committee member Collaborative Law Inc. New Zealand


Greenwood, G., & Rasmussen, E. (2017). Transforming New Zealand Employment Relations: At the Intersection of Institutional Dispute Resolution and Workplace Conflict Management. Ithaca, NY, Cornell University.

Greenwood, G. & Harr, J., M. (2017). Understanding the effects of Intra-Group Conflict: A test of Moderation and Mediation. New Zealand Journal of Employment Relations, 43(1), pp14-35.

Greenwood, G. & Rasmussen. E. (2017). Employment Relationship Problem Resolution: A gap between objectives and implementation, New Zealand Journal of Employment Relations, 41(3),76-90.

Greenwood, G. (2016). Transforming employment relationships? Making sense of conflict management in the workplace.PhD Thesis, Auckland, New Zealand: AUT University

Greenwood, G. & E. Rasmussen. (2013). Workplace conflict management: Legal intentions versus managers’ experiences. New Zealand Journal of Employment Relations, 38(1), 55–70.

Rasmussen, E. & Greenwood, G. (2014). Conflict resolution in New Zealand. In Roche, W., Teague, P., & Colvin A. J. S. (Eds). The Oxford handbook of conflict management in organizations. Oxford, UK: Oxford University Press.

Greenwood, G. (2011). Transcending Conflict: A review of processes for mediating Workplace Relationship Conflict involving issues of diversity in Aotearoa New Zealand, Equality, Diversity and Inclusion Conference, Auckland Feb7-8 2011.

Greenwood, G. (2011). Conceptual and Methodological issues for the study of Employment relationship problem resolution.Conference of the Association of Industrial Relations Academics in Australia and New Zealand (AIRAANZ), Dialogue Downunder 2-4 Feb 2011.

Greenwood, G. (2010). The Challenge of Collaborative Law: Is access to ADR through the Family Court an Oxymoron? The Journal of the Institute of Arbitrators and Mediators, Australia. Vol 29 (1). pp103-114.

Greenwood, G. (2010). Swimming with the tides of intercultural tolerance: mediating across cultures, presentation to the Council of Christians and Muslims, Auckland: Mar 10 th.

Lamm, F., Greenwood, G., Lamare, R., Foster, B., (2009). Bargaining, Negotiation and the Resolution of Conflict, in Rasmussen, E., (2009). 2nd ed. Employment Relations in New Zealand. Auckland, New Zealand: Pearson.

Greenwood, G. (2009). Family Mediation: Problem Solving and Transforming Inter-Parental Conflict, New Zealand Law Journal, (Nov), pp 381-382

Greenwood, G. (2009). Digging Deep in the Tool Kit, Arbitrators' & Mediators' Institute of New Zealand, 5@5 Seminar Series

Greenwood, G. (2009). Family Mediation: Problem Solving and Transforming Inter-Parental Conflict, New Zealand Law Journal. Oct 2009.

Greenwood, G., (2008). Presentation at the AUT University New Zealand Womens' SuffrageCelebration: Inspiring Research and Writing: Student Centred Processes for Developing Authentic Learning Relationships

Greenwood, G., (2008). Presentation Arbitrators' and Mediators' Annual Conference Swimming with the tides storms and waves of intercultural mediation. 1-3 August Blenheim.

Greenwood, G., Powell, C. & McCoulloch, B. (2007). Submission on the Family Court Matters Bill to the Social Services Select Committee, New Zealand Parliament, Paper and Oral presentation Commissioned by AMINZ and LEADR NZ .Wellington: September 21st.

Greenwood, G., & Pitchforth, R. (2007). Creative DIY processes v standard procedures: Where is dispute resolution going? Arbitrators' and Mediators' Institute of New Zealand: Annual Dispute Resolution Conference Proceedings, Auckland.

Greenwood, G., (2005). Transforming Parental Conflict Stories into Collaborative Parenting Stories, Paper for the Ministry of Justice / Arbitrators’ & Mediators’ Institute (AMINZ) New Zealand, National Family Mediation Newsletter, Wellington.

Greenwood, G. (2005). Presentation Transforming Parental Conflict Stories into Collaborative Parenting Stories, for the Ministry of Justice / Arbitrators’ & Mediators’ Institute New Zealand, National Family Mediation Pilot Seminar, 10 th May 2005, Auckland.

Greenwood, G., (2004). Mediation in the main stream: critical issues, Paper for Massey University Study Guide 153.302 Mediation Process (2005), Graduate Diploma in Business (ADR), Massey University, Palmerston North.

Greenwood, G. (2004). Mediator Liability, Registration and the Family Court Pilot, Presenter at the seminar for Arbitrators’ and Mediators’ Institute of New Zealand (AMINZ), Northern Club, Auckland. Nov 8 th 2004

Greenwood, G. (2004). Presenter, Women’s empowerment and participation in political decision making, Seminar: Asia 2000, Political Participation in Asia, AUT, Dec 4th.

Greenwood, G. (2004) Panel Member, Walking to Different Beats Conference, AUT. Auckland.

Greenwood, G. (2004) Student Centered Learning Strategies for Facilitating Learning alongside Students with English as a Second Language (EAL), Health and Counseling Faculty, AUT., Auckland.

Greenwood, G. (2004). Reflective Portfolios for Students with English as a Second Language (EAL), Chinese Centre, AUT. Auckland.

Greenwood, G. & Vanevelt, E., (2001) The Tool Kit: A Planning Tool for Community Consultation and Quality Decision Making in Local Authorities. Wellington: Creative New Zealand and Hillary Commission.

Greenwood, G. (2001). Evaluation of the campaign, training and support needs of Women Politicians in Fifteen Pacific Countries. Suva, Fiji: UNIFEM Pacific.

Waring, M., Greenwood, G., & Pintat, C. (2000). Politics: Womens' Insight, No 36. Geneva: Inter-Parliamentary Union.

Greenwood, G. (1999). Dissolution of Marriage: Public Policy and the Family Apart, Unpublished Masters Thesis, Auckland: Massey University.


PhD, MA HONS (first Class) BA (Social Policy), Grad Dip Bus Studies (Dispute Resolution),Tchng Dip