Chantal Jousserand-Shirley

Present Position

Mediator on EQC Panel administered by AMINZ

Professional Experience

Conflict is part of life. My job is to help you deal better with conflicts and disputes in your life. I can help you by organizing a meeting with the other person or persons so you can identify the reasons for the dispute and find solutions to the dispute. My role is to make sure you all get a chance to speak and hear each other and get an opportunity to find ways to move forward. Please call me on 022 6188 532 for a free conversation.

Mediator on EQC Mediation Panel

Nonprofit; 1-10 employees; Nonprofit Organization Management industry

October 2012 Present (6 months)
Mediation Services

November 2011 Present (1 year 5 months)

Mediate disputes in the community - neighbourhood, relationship, and employment.
Restorative Justice Services Otautahi Christchurch

November 1998 Present (14 years 5 months) Christchurch - New Zealand

Facilitates meeting between victims and offenders.
Tenancy Mediator
Department of Building and Housing

Government Agency; 201-500 employees; Government Administration industry

May 2005 November 2011 (6 years 7 months)

Mediated disputes between landlord and tenant and provided community education to the sector

Career Summary

Conflict Resolution Specialist - Tenancy issues, Building issues (weathertight and EQC, victim-offender mediation, and community mediations.


EQC Mediation Panel Restorative Justice Facilitator Community Mediator Community Justice Panel Member


Long-time interest in issues of conflict and how to best address them.

Speciality Areas

Tenancy issues, building issues (weathertight and EQC), victim/offender mediations, Community mediations.


Massey University
Master in Management in Dispute Resolution, Dispute Resolution
2009 2013 (expected)

Facilitate meetings between victims and offenders
Mediate community disputes such as neighbours, employment and family
Panel member for Christchurch Community Justice Panel - an initiative that seeks to address the drivers of crime through community involvement

Activities and Societies: Facilitator for Restorative Justice Services Otautahi Christchurch Mediator for Mediation Services Christchurch Panel member for Community Justice Panel (CJP) Christchurch
National Certificate Mediation - Level 5, Dispute Resolution
2007 2007

Mediate disputes between landlords and tenants
Provide information and education on the law through landlord seminars and tenant clinics
Mediate weathertight disputes

Activities and Societies: Mediator for the Department of Building and Housing
Massey University
Graduate Diploma in Business Studies in Dispute Resolution, Dispute Resolution
2001 2004

Mediator on the AMINZ Mediators' Panel
Mediator on the EQC Mediation Panel

Activities and Societies: Affiliate Member of the Arbitrators' and Mediators' Institute of New Zealand (AMINZ)
Conflict Partnership Process Facilitation Training
Certificate in Conflict Partnership Process, Dispute resolution
2001 2001

Activities and Societies: The Conflict Partnership Process is a method of conflict resolution initiated by Dudley Weeks which emphasises the importance of addressing the reasons of the conflict and also to improve the relationship of the parties.
University of Canterbury
Bachelor's degree, Psychology
1995 1998

EQC Mediation Profile

Chantal Jousserand-Shirley has a Masters in Management in Dispute Resolution and 14 years' experience as a mediator and facilitator in a wide range of disputes. Chantal worked as a tenancy mediator and trained as a weathertight mediator. She is a restorative justice facilitator, a mediator for Community Mediation Services and community justice panel (CJP) member in Christchurch. As a Christchurch property investor and owner Chantal has experienced firsthand some of the difficulties associated with claims and is well aware of the complexities of some of the issues. Chantal believes that preparation is extremely important to the success of a mediation meeting. She will want to meet privately with each party prior to the mediation meeting to understand the dispute and to make sure that participants are well prepared, have the right documentation and support. Chantal's commitment is that she will provide an environment that is fair and a process that will encourage participation and resolution.