This hands-on training is designed to build your confidence and deepen your mediation skills through practical learning, role plays, and personalised feedback. Whether you’re just starting out or looking to take your mediation practice to the next level, this programme will equip you to navigate a wide range of mediation scenarios with clarity and confidence.
Date: Monday 7 September - Friday 11 September 2026
Schedule:
Monday to Wednesday: 9:00 am to 5:00 pm
Thursday: 8:30 am to 4:30 pm
Friday: 9:30 am to 3:30 pm
CPD: 10 points
Location: Auckland
Venue: Cliftons Conference Centre, Level 4 45 Queen Street, Auckland CBD
What To Expect:
AMSI is designed to build critical, transferable skills for managing conflict that you can apply in both professional and personal contexts. You’ll learn:
Effective conflict management strategies and practical skills for navigating people-related challenges.
Negotiation styles and how to work effectively with each, understanding the process of negotiation and its close relationship with mediation.
The mediation framework and the key pre-mediation and formative stages of the process.
Learning is reinforced through realistic practice scenarios and guided sessions led by experienced dispute resolution practitioners.
On completion of the programme, you will receive a certificate and 10 CPD points. (In Aotearoa New Zealand, there is no official compulsory qualification for practising as a mediator.)
"The Mediation Skills Intensive course was such a great experience. It was the perfect blend of theory and practical application that you don't often see in courses. I feel entirely more confident having had an opportunity to try out the skills taught due to the roleplay aspect of the course.”
-Aimee McGowan
Who Can Attend:
People at all levels of mediation experience – whether you’re just beginning your journey or already practising in the field; and
From a range of professions: including law, management, human resources, government, non-profit organisations, and the community sector.
This diversity enriches discussion, fosters collaboration, and deepens understanding of how mediation works across different contexts.
Meet the Facilitator
Nicola Hartfield FAMINZ(Med)
Nicola is a dispute resolution and workplace consultant, with over 30 years’ of experience in conflict management, family dispute resolution and mediation.
Previously a contract teacher for the Massey University Dispute Resolution Centre, Nicola regularly presents both nationally and internationally on dispute resolution, mediation skills, and workplace conflicts. She is very active in mediation and consultation across workplace, governance, management, and community contexts.