"The AMSI course was a game changer for me. I went in with an interest in mediation and came out knowing that I wanted to pursue dispute resolution as part of my future career. Jo Christie"

This hands-on training is designed to build your confidence and deepen your mediation skills through practical learning, role plays, and personalised feedback. Whether you’re just starting out or looking to take your mediation practice to the next level, this programme will equip you to navigate a wide range of mediation scenarios with clarity and confidence.

Designed for professionals across law, management, human resources, government, non-profit, and community sectors, the programme offers a valuable opportunity to strengthen your conflict resolution and communication skills while adding mediation to your professional toolkit.

Date: Monday 19 October - Friday 23 October 2026

Schedule:
Monday to Wednesday: 9:00 am to 5:00 pm
Thursday: 8:30 am to 4:30 pm
​Friday: 9:30 am to 3:30 pm

Location: Rydges Latimer, Christchurch

CPD: 10 points

Only 2 spaces remaining! Secure your place today.

What To Expect:

AMSI is designed to build critical, transferable skills for managing conflict that you can apply in both professional and personal contexts. You’ll learn:

• Effective conflict management strategies and practical skills for navigating people-related challenges.

• Negotiation styles and how to work effectively with each, understanding the process of negotiation and its close relationship with mediation.

• The mediation framework and the key pre-mediation and formative stages of the process.

Learning is reinforced through realistic practice scenarios and guided sessions led by experienced dispute resolution practitioners.

On completion of the programme, you will receive a certificate and 10 CPD points. (In Aotearoa New Zealand, there is no official compulsory qualification for practising as a mediator.)

Meet the Facilitator

Nicola is a dispute resolution and workplace consultant, with over 30 years’ of experience in conflict management, family dispute resolution and mediation.

Previously a contract teacher for the Massey University Dispute Resolution Centre, Nicola regularly presents both nationally and internationally on dispute resolution, mediation skills, and workplace conflicts. She is very active in mediation and consultation across workplace, governance, management, and community contexts.

Nicola Hartfield FAMINZ (Med)