Join us for our most popular course, the AMINZ Mediation Skills Intensive (AMSI), delivered fully online so you can take part from wherever you are.
This practical programme is designed to strengthen your mediation practice and conflict resolution skills. Through practical exercises, real-life scenarios and professional feedback, you’ll build the confidence to manage a wide range of mediation scenarios. Suitable for both new and experienced mediators, it offers a thorough and highly practical learning experience.
What To Expect:
AMSI is designed to build critical, transferable skills for managing conflict that you can apply in both professional and personal contexts. You’ll learn:
Effective conflict management strategies and practical skills for navigating people-related challenges.
Negotiation styles and how to work effectively with each, understanding the process of negotiation and its close relationship with mediation.
The mediation framework and the key pre-mediation and formative stages of the process.
Learning is reinforced through realistic practice scenarios and guided sessions led by experienced dispute resolution practitioners.
On completion of the programme, you will receive a certificate and 10 CPD points. (In Aotearoa New Zealand, there is no official compulsory qualification for practising as a mediator.)
“I can wholeheartedly recommend the one week online [AMSI] for imparting the skills and knowledge to, in my case, an arbitrator looking to expand their dispute resolution expertise. The course is a credit to AMINZ for getting the right people in the role of facilitator, such as Nicola, and the coaches, who attend for up to two days to guide and pass on practical knowledge, experience and knowhow.” - Phillip Curnow, AMSI Online 2025 Participant
Who Can Attend:
People at all levels of mediation experience – whether you’re just beginning your journey or already practising in the field; and
From a range of professions: including law, management, human resources, government, non-profit organisations, and the community sector.
This diversity enriches discussion, fosters collaboration, and deepens understanding of how mediation works across different contexts.
“I came into the AMSI course with no legal background and only a beginner’s understanding of mediation. By the end, I left feeling confident to run a mediation process, equipped with practical skills and a wealth of stories and insights to draw from. The learning environment was incredibly supportive—the group quickly became a tight-knit team, and the coaches were generous, approachable, and extremely helpful throughout. I’m so grateful for the experience.” - Matthew, AMSI Christchurch 2025 Participant
Meet the Facilitator:
Nicola Hartfield FAMINZ(Med) is a dispute resolution and workplace consultant, with over 30 years’ of experience in conflict management, family dispute resolution and mediation.
Previously a contract teacher for the Massey University Dispute Resolution Centre, Nicola regularly presents both nationally and internationally on dispute resolution, mediation skills, and workplace conflicts.
Nicola is very active in mediation and consultation across workplace, governance, management, and community contexts.
Course Details:
Date: Monday 20 - Friday 24 July 2025
Schedule:
Monday to Wednesday: 9am to 4pm
Thursday: 8:30am to 4:30pm
Friday: 9:30am to 3:30pm
Location: Online via Zoom
CPD: 10 points